Terms & Conditions

We accept bookings subject to the following conditions:

All holidays on this website and brochure are operated by Primate Journeys Africa Ltd and sold subject to the following conditions:

Reservation & Payment

For standard bookings, a non-refundable deposit of 10% per person is required. All bookings will be confirmed by Primate Journeys Africa in writing to the lead tour leader along with confirmation of balance payment details. The tour balance for all bookings will be direct debited from the payment details given at the time of booking 60 days prior to the departure date of the tour; (90 days prior to the departure for Gorilla & Chimpanzee Safaris) if there is a failure to complete the payment, Primate Journeys Africa reserves the right to cancel the reservation.

For our safaris that include Gorilla & Chimpanzee Permits, non-refundable deposit of 25% per person is required. Bookings made at the shows are subject to confirmation by Primate Journeys Africa Ltd within 15 days.

 

Validity

Dates, itineraries and our prices are valid from every January 1st to December 30th of each year. For bespoke safaris prices will always vary depending on availability of some services like accommodation, Gorilla permits and other excursions requested at the particular time. Primate Journeys Africa Ltd, reserve the right to change any of the facilities, services, prices & accommodations, itineraries or vehicles described in the brochure or online without being liable for compensation or refund.

 

Cancellation by the Passenger

Cancellations must be made by the client in writing to Primate Journeys Africa Ltd prior to the tour departure to be confirmed as cancelled. Cancellations within the balance payment period (60-0 days prior to departure) are as follows:

  • 60 days or more prior to departure, deposit to be retained by Primate Journeys Africa
  • 59-30 days 70% of tour fee is forfeited
  • 29-15 days 85% of tour fee is forfeited
  • 14-0 days 100% of tour fee is forfeited

NOTE: Gorilla, Chimpanzee & Golden monkey permits are non-Refundable in both Uganda, Rwanda and the Democratic Republic of Congo.

 

Cancellation by US

Primate Journeys Africa Ltd reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure, except for Force Majeure, Low Bookings (minimum 6 pax for group tours ) or the Client’s failure to pay the final balance. Unless the Client fails to pay the final balance, Primate Journeys Africa Ltd will, upon cancellation, return all monies paid excluding payment for travel insurance or offer an alternative tour of comparable standard (does not cover the flight ticket or any other item which is not related with the tour operator Primate Journeys Africa Ltd). No compensation will be paid to the Client if cancellation is because of Force Majeure or Low Bookings.

 

Travel Insurance

The passenger accepts that the cost of the tour does not include insurance & it is mandatory that all passengers obtain travel insurance while travelling with Primate Journeys Africa Ltd covering personal injury, medical, repatriation, and evacuation expenses. Passengers must be able to provide proof of adequate insurance cover purchased if requested by the group leader or Primate Journeys Africa Ltd representative. It is strongly recommended the coverage be extended to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger. Primate Journeys Africa Ltd will not accept liability for loss, theft of, or damage to baggage or personal effects. Personal belongings lost or stolen while unattended by the passenger in public lounges or other public areas, whether on board a vessel, train, bus, or other mode of transportation, publicly owned or operated by Primate Journeys Africa Ltd or elsewhere, are not reimbursable. Losses due to ordinary wear and tear or acts of God are not reimbursable. Primate Journeys Africa Ltd will not accept responsibility for, and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by the Primate Journeys Africa Ltd such as hotels, vessels, expedition vehicles, or any other mode of transportation. When obtaining travel insurance, the client must ensure the insurer is aware of the type of travel to be undertaken.

 

Itinerary Changes

It may be necessary, sometimes at short notice, to make changes to an itinerary due to weather, traffic or road conditions. Regrettably, coaches, trains, boats do occasionally break down, or suffer mechanical or technical problems, or certain facilities on board a coach, train, boat may become faulty. Every effort will be made to rectify such issues as quickly as possible. In some instances, it may be necessary to replace the vehicle or boat which cannot be repaired. We cannot accept any responsibility for delays caused by any form of breakdown.

 

Changes by Primate Journeys Africa Ltd

Primate Journeys Africa Ltd aim is to operate all tours as advertised accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions or any other reason. Primate Journeys Africa reserves the right at any time to cancel or change any of the facilities, accommodations, services or prices described in our brochure or online and to substitute alternative arrangements of comparable monetary value or charge a supplement locally if alternative arrangements cannot be made, without compensation to the Client and accepts no liability to the Client whatsoever for costs or loss of enjoyment as a result of these changes. Where a major change is made prior to departure, the Client will have the choice of either: accepting another tour of equivalent or superior standard; or a choice of specified travel arrangements of a lower standard to those previously booked together with a refund of the difference in price; or cancelling the tour and obtaining a full refund. The definition of the “major change” is a change that is reasonably required but will depend on the individual tour and circumstances.

 

Complaints

In the event of any dissatisfaction with any service provided by Primate Journeys Africa, you must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice Primate Journeys Africa and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to Primate Journeys Africa following the conclusion of the trip should be made in writing within 28 days of completion of the trip. In the event that You do not notify us in writing within 28 days, Primate Journeys Africa’s ability to investigate the complaint may be prejudiced and may extinguish your claim. We are a Member of AUTO & USAGA. We are obliged to maintain a high standard of service to you by the two associations Code of Conduct.

 

Visas & Travel Documentation

It is the passenger’s responsibility to obtain any visas, passports, health certificates or other travel documentation required. It remains the passenger’s responsibility to ensure that these documents are in order and meet any additional costs incurred as a result of failure to comply with such requirements. For both our destinations in East Africa (Uganda, Kenya, Rwanda & Tanzania), D. R. Congo applications must be made online. See our visa section

 

Agent Responsibility

It is the responsibility of the Agent to advise Primate Journeys Africa of any special requirements of the passenger and to communicate to any changes or alterations advised by Primate Journeys Africa.

 

Inclusions

The tour price and the local payment include:

  • All accommodation as listed in the Tour Inclusions Section
  • All transport listed in the Tour Inclusions Section
  • Sight-seeing and meals as listed in the Tour Inclusions Section
  • The services of a group leader as described in the Tour Inclusions Section
  • The number of bags and luggage allowance may vary depending on your flight, destination, date, please check details with our customer service.

 

Exclusions

The tour price and the local payment do not include:
Flights, excess baggage, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, port taxes & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ sections of this brochure or online.

 

Solo Passengers

You have few options to book a tour. All prices are based on double, twin or triple share occupancy. Solo passengers not wishing to pay a single supplement will be accommodated in a double, twin or triple room according to availability with a passenger(s) of the same gender. The single supplement need only be paid if a room to oneself is requested and the single supplement must be paid in addition to the tour fee.

 

Pre & Post Tour Accommodation

All extra accommodation costs must be paid in advance no less than one week prior to the tour departure by the passenger. Unpaid accommodation less than 7 days prior to departure will be considered cancelled.
The airport transfers offered with pre-tour accommodations can be only arranged after the payment has been received. The airport transfer won’t be valid without confirmation from Primate Journeys Africa.

 

Age & Health

Passengers under 18 years old are not permitted on Primate Journeys Africa tours except for travelling with parents on specific Family Tours. Bookings from persons under 18 will only be accepted with proof from their parents or guardians in any case. All passengers are expected to be certain that prior to travel that they are fit and able to complete the itinerary of their chosen tour as described in this brochure or online.

 

Privacy Policy

In order to process your booking, Primate Journeys Africa need to collect certain personal details from you. These details will usually include the names and addresses of party members, credit/debit or other payment details and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass some information on to the relevant suppliers of your travel arrangements (hotels, transport companies etc.). Such suppliers may be outside our region if your holiday is to take place or involve suppliers outside these countries. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you brochures. If you do not wish to receive such approaches in the future then please let us know as soon as possible by telephone, letter or e-mail us at info@primatejourneys.com. If we do contact you by e-mail about our new brochures, updated website or special offers, you will also be able to unsubscribe yourself from our database at this time.
When the passenger submits the review form they accept that the feedback and all rights therein, become the sole property of Primate Journeys Africa and that Primate Journeys Africa shall have the right to make it available to the public on this website and for any purpose and in any media (including for advertising or other commercial use).

 

Photos & Marketing

The passenger consents to Primate Journeys Africa using images taken of the passenger during the tour for advertising and promotional purposes in any media we choose. The passenger grants Primate Journeys Africa a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

 

Responsibility of Travel Talk

The tours operated or supplied by Primate Journeys Africa have been designed to provide participants with an exposure to the true nature of the environment visited and therefore involve an element of potential risk and exposure to potential hazards over and above those associated with normal ’package’ holidays. All bookings are accepted on the understanding that the Client appreciates such risks and hazards and they undertake all tours at their own volition. If a Client participates in an activity not included as part of a tour operated by the Primate Journeys Africa, the Client accepts all responsibility for taking part in such an activity, accepts that no further services will be provided by the company and indemnifies Primate Journeys Africa against any and all claims related to such an activity. Where the Client suffers death, personal injury or any other loss whatsoever as a result of an activity forming part of the tour arrangements booked with the Primate Journeys Africa, then Primate Journeys Africa shall only accept responsibility if the death, personal injury or loss was caused by the negligent acts and/or omissions of Primate Journeys Africa’s employees, officers, agents or direct suppliers. For the avoidance of doubt, Primate Journeys Africa shall not be liable for such death, personal injury or any other loss suffered whatsoever if there has been no fault on the part of Primate Journeys Africa or its partners, or if the cause was the fault of the Client (including without limiting the generality of the foregoing the Client’s participation in any activity/option not specifically detailed as included on the tour or operated directly by Primate Journeys Africa) or due to the actions of someone unconnected with the tour arrangements or due to circumstances which neither Primate Journeys Africa nor its partners could have reasonably anticipated or avoided.

 

Your Financial Protection

We are a member of UTB & USAGA. We are obliged to maintain a high standard of service to you by UTB’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by UTB and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for cost. Safeguarding your adventure holiday is important to us. You can be sure your holiday is secured and fully financially protected.

 

Governing Law

The terms & conditions (incorporating these Booking Conditions) and all matters arising from it, is subject to Ugandan Law and the exclusive jurisdiction of the Ugandan Courts. The information contained in our brochures and online is correct at the time of publication; however, Primate Journeys Africa accept no liability for any inaccuracies contained herein.

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